Return and Refund Policy

You are always welcome to return or exchange the products purchased at Jazzi Jenni Freshies

You have 15 days to decide if an item is right for you. The items must be returned to Jazzi Jenni Freshies address in proper condition and in UNOPENED manufacturer’s packaging unless returned as faulty or damaged.

We offer several methods of compensation for a returned item if the product

is undamaged and the package is in proper condition:

Although you are free to choose preferred compensation, we reserve the

right to change the list of available compensation options depending on the

items returned, customer location, banking peculiarities, or other reasons

creating difficulties or inconveniences whether for Jazzi Jenni Freshies or for customers.

Refund Options

Fill out your return form correctly with your order number, the product you

are returning, the reason for the return, and if you are waiting for a refund or

How to Return a Purchased Item

Replacement. We will replace the item with another one of better quality,

different size, or color.

Money refund

 We will return the cost of the item you spent to purchase.

Gift card. 

We will give a Gift card equal to the cost of the item (or larger)

to be used on our Site with another purchase.

An Exchange

 If you do not mention your order number, we won’t be able to

process your return.

Repackage the item in the original box and packaging.

Take your parcel to any Post Office and obtain proof of postage for the

tracking number – this will speed up the process and will legitimize that your

parcel is on its way back to us.

The address for returns is:

180 Green Park Dr

Mobile, AL 36695

The shipping cost for the returned items is paid by you. We will compensate

the shipping charges in case of returning damaged, faulty, or incorrect items.

We’ll send you an email as soon as we’ve received your return in its original

condition and processed your return.

What Happens Next?

A returned item will be inspected upon arrival.

If the condition an item has been returned in is inappropriate (e.g. tags

have been removed or there are signs of wear) and we’re unable to put it

back into stock, we may not be able to accept your return and we may

have to send it back to you.

If the condition of a returned item is appropriate, you will receive

compensation within 10 business days depending on the payment

method you used for purchasing the returned item.

If you paid by credit/debit card, we will refund the balance of your

credit/debit card.

If you paid using PayPal, we will refund the balance to your PayPal

account.

If you use a Gift card to purchase the returned item, we will refund the

paid money to the balance of the credit/debit card or PayPal account

(whatever was used) and will provide you with a new Gift card as, due to

our internal rules, any Gift card can’t be used twice or more time.

Returning a Damaged or Faulty Item

We are sorry that you received a damaged or faulty item.

Please return this item to us as soon as possible so that we could process the

refund. If you’re unable to return the item, please contact our customer care

service at Jazzijennifreshies@gmail.com

Please bear in mind that all items are inspected on return.

Returning an Incorrect Item

If one of the items you received isn't what you ordered, please send it back

to us, and once inspected, we'll refund you as soon as it's arrived back at our warehouse.

We do not refund the products that are not eligible for return.

Non-refundable (non-returnable) products:

ANY item that has signs of wear.

ANY items that are NOT in its original packaging 

We do our best to maintain the best accuracy of the non-refundable list, but the list may not include all applicable variants.

For more information on product-specific return policies, contact our customer care service at:

 Jazzijennifreshies@gmail.com